A Model Cloud Case Study
By means of this Model Cloud Case Study, we would like to show how particular conflicts could be presented, discussed and eventually solved by using the A CLOUD-A-DAY website. The story is taken from the TOC Thinking Processes classic, the book IT'S NOT LUCK by Eli Goldratt.
Sharon, the 13 years old daughter of Alex Rogo, the main character of the book, is invited to a very special sophomore party. Sharon asked her father for letting her go. A conflict arised after the father realized that the party will end around the midnight. The father insisted on having Sharon at home around 10. How they settled the conflict by using the Cloud technique?
1. Problem Definition By Using the Cloud
After evaluation of the conflict with his daughter, Alex created the Cloud bellow.
Later, he used that Cloud as a basis for discussion about the problem with Sharon.
The discussion between Alex Rogo and Sharon is recorded bellow.
You can see how both parties are using the Cloud for deeper understanding their needs and assumptions about the situation and how they gradually converge to a win-win solution.
3. Incorporating the Comments of Participants
During the discussion, Alex accepted better wording of what Sharon needs (C) and adjusted the Cloud accordingly.
The recorded discussion also allow to formulate assumptions that both parties had in that conflicting situation.
When the assumptions were specified, it was already quite easy to find the invalid assumption and formulate a win-win solution.
Topic: A Model Cloud Case Study
Moreover, I understand that in order for you to have a good family life, you must be popular with your friends.
I need to be accepted
What Alex thinks Sharon needs
What Sharon really needs
The party will be over before twelve. So what's the problem? It's about time you understood that I have grown up.
What Alex needs
That's why I want you home before ten. But let's stop arguing about ten or twelve. That's not the real issue. The real issues are your safety and your need to be accepted by your friends. So why don't we examine the assumptions that lead us to believe that ten o'clock is vital for your safety and twelve is vital for your acceptance.